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How we protect your account and payment information

When you open an account with us, your personal details, transaction history, and payment information are protected by clear, transparent policies.

Data encrypted end-to-endNo third-party sale of account detailsWithdrawal verification on file

Explore the Lobby Read FAQ

What we collect and why

raja bando Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your registration details, transaction records, device information and payment history are collected to verify your identity, process deposits and withdrawals, detect fraud, and keep your account secure. When you log in from Yogyakarta or any location in Indonesia, we record your session to prevent unauthorised access.

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We retain transaction data for the duration of your account and as long as local law requires. Where local law permits, we also use cookies to remember your preferences and game selections, so your next visit loads faster. Your payment data — whether DANA, OVO, GoPay
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or QRIS — is never stored in plain text and is processed only through encrypted payment gateways.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

Contact us about your privacy

Questions about how we handle your data, or want to request access to what we hold on file? Our customer support team is here to help.

HOW WE OPERATE

Data security, cookies and your account control

Your account password is hashed and never stored in readable form. Withdrawals require identity verification before funds leave our system.

Password Security

Your password is encrypted on our servers. We never email you asking to confirm it. If you forget it, use our reset form to create a new one through your registered email.

Withdrawal Verification

Every withdrawal triggers identity checks. We may request proof of address or payment method ownership. This protects both your account and the integrity of our payout process.

Cookie Transparency

We use session cookies for lobby navigation and preference storage. Tracking cookies are optional. Disable them in your privacy settings without losing core account features.

Data Retention

Transaction records are kept for the life of your account plus the period required by local law. Non-transaction personal data can be deleted on request within ten business days.

Account Access Requests

You can request a complete download of your personal information by submitting a form in your Account settings. We deliver it within five business days.

Third-Party Sharing

We share your data only with payment processors, fraud detection services, and where local law requires. We never sell your details to marketing companies or other brands.

Your privacy questions answered

Read answers to the questions we hear most about data handling, account security and privacy requests on raja bando.

We keep transaction records as long as local law requires, then securely delete your personal details. You can request immediate deletion of non-transaction data by contacting support with your account email.

Payment details are encrypted and processed only through secure payment gateways. We never store your full payment method number. Your payment history is visible only to you and our fraud-prevention team.

Yes. Open your Account settings, find the Privacy section, and request a data export. We'll prepare a complete file of your information and send it to your registered email within five business days.

We use cookies to keep you logged in and remember your preferences. Essential cookies cannot be disabled, but optional analytics cookies can be turned off in your privacy settings without affecting gameplay.

Only our support team and automated fraud-detection systems can see your data. We never share it with third-party marketers. Payment processors and identity-verification services access only the information they need to process your request.

We log every session by device and location. If we detect unusual activity, we'll ask you to re-verify before allowing withdrawals. Use a strong password and never share your login details with anyone.

You can request account closure and data deletion through your Account settings or by emailing support. Transaction records required by law will be kept; other data is deleted within ten business days of your request.

How we protect your account and payment information

Contact us about your privacy

Data security, cookies and your account control

Password Security

Withdrawal Verification

Cookie Transparency

Data Retention

Account Access Requests

Third-Party Sharing

Your privacy questions answered

01 What happens to my data if I close my account?

02 How do you handle my DANA, OVO, GoPay or QRIS information?

03 Can I see what personal data you hold on me?

04 Do you use cookies? Can I turn them off?

05 Who can access my account information?

06 How do you protect my account from unauthorised access?

07 What if I want to delete my account and all my data?

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