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Your Rights and Our Legal Commitments

raja bando operates under a clear legal framework designed to protect your account, your data, and your transactions — including payments made via DANA, OVO, GoPay, and QRIS.

Account Data ProtectionDANA, OVO, GoPay, QRIS CoveredJurisdiction-Aware AccessTransparent Policy TermsDirect Contact Channels

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How Our Legal Policy Works for You

raja bando Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our terms of service govern every interaction between you and raja bando — from creating your account to requesting a withdrawal. We apply Indonesian consumer-facing standards wherever legally applicable, and access to specific features depends on local law in your region. When you deposit using DANA,

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OVO, GoPay, or QRIS, each transaction is logged against your account in real time, creating a verifiable payment trail you can reference in any dispute. Your personal data is held in accordance with our privacy notice, which outlines retention periods, third-party sharing limits, and your right
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to request deletion. We update these terms when regulatory or operational changes require it, and we notify you via your registered email address at least seven days before major changes take effect. If any clause is unclear, our support team is reachable around the clock to
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walk you through the relevant section.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT CHANNELS

Reach Us About Any Legal or Policy Question

If a legal clause affects your account or a payment dispute arises from a DANA, OVO, GoPay, or QRIS transaction, our team is available 24 hours…

DATA AND SECURITY

How raja bando Handles Your Account and Data

Every account on our platform is protected by layered security measures — session tokens, encrypted storage, and two-step verification on withdrawal requests.

Data Storage

Your personal details and payment records — including every DANA and OVO transaction — are stored on encrypted servers. We do not retain raw card or e-wallet credentials; only tokenised references are kept on file.

Cookie Policy

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. Analytics cookies are optional; you can adjust your consent through the cookie banner at the bottom of every page.

Account Security

Two-step verification is available for all accounts and required for withdrawals above a threshold set in your account settings. Login attempts from unrecognised devices trigger an email alert to your registered address within 60 seconds.

Data Retention

Transaction records are retained for a minimum of five years to comply with financial reporting requirements. Account profile data is deleted within 30 days of a confirmed closure request, except where local law requires longer retention.

Third-Party Sharing

We share data only with payment processors — DANA, OVO, GoPay, and QRIS — and fraud-prevention partners strictly necessary to operate your account. We do not sell your data to advertisers or unrelated third parties.

Change Requests

To update your registered email, request a data export, or initiate a full account-data deletion, submit a ticket via the Help section inside your account. Verification is completed within one business day before any change is processed.

Legal Questions We Hear Most Often

These are the legal and policy questions we receive most frequently from users across Indonesia. If your question is not listed here, our 24/7 live chat team can pull up the relevant policy clause for you within minutes.

Access depends on local law in your specific region. We recommend checking the regulations applicable to your location before opening an account, as eligibility varies and where local law permits is the standard we apply.

We collect your name, email address, date of birth, and the payment method you link — such as DANA, OVO, or GoPay. This information is used solely for account verification, fraud prevention, and processing your withdrawals.

Log into your account, go to the Help section, and submit a data-deletion ticket. We process confirmed deletion requests within 30 days, retaining only the transaction records that local law requires us to keep for a minimum period.

Every DANA and QRIS transaction is logged in real time and stored in encrypted form for a minimum of five years. You can request a full payment history export by submitting a ticket; we deliver it within two business days.

Contact us via live chat or email with your account ID and the transaction reference number. We open a formal dispute file, freeze the amount in question, and aim to resolve payment disputes within five business days.

Yes. We send an email to your registered address at least seven days before any major update to our Terms of Service takes effect. Minor clarifications or typographical fixes are updated without advance notice but are logged in our change history.

Absolutely. Submit a correction request through the account ticket system with the correct details and any supporting documentation. We verify and update the information within one business day, then send you a confirmation email.

Your Rights and Our Legal Commitments

Reach Us About Any Legal or Policy Question

How raja bando Handles Your Account and Data

Data Storage

Cookie Policy

Account Security

Data Retention

Third-Party Sharing

Change Requests

Legal Questions We Hear Most Often

01 Is access to raja bando legal in Indonesia?

02 What data does raja bando collect when I register?

03 How can I request deletion of my account data?

04 What happens to my DANA or QRIS payment records?

05 How do I dispute a transaction on my account?

06 Will I be notified if the Terms of Service change?

07 Can I ask raja bando to correct inaccurate personal data?

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